How to Lose Customers Over Poor Care
Author: Rie Moretti
Many companies, eager to increase sales, they seek to have the best products, best prices, best deals, but they neglect one of the most important customer.
A customer treated poorly, avoid buying and, if we already purchased, we will never again buy or visit. But what is worse is that it is very likely to speak ill of us and tell their bad experiences with other consumers.
If you want to lose your customers, that is, if you want to avoid buying or, if already purchased, to ensure that never again do so, give poor care. Here’s some strategies you can do :
If you want to prevent the client will buy:
* Do not greet him when entering your business.
* Instead of smiling, keep a straight face.
* When you enter your business, ignore it and let it wander around the room.
* Or in any case, reach and stick as much as possible to it.
* Do not show interest when you make a query.
* Do not count on all the information you could ask you.
* You are not present when it might ask for your help.
* Do expect to see you.
* Keep a half-hearted attitude, not wanting to assist you.
* Press it to buy at once.
* If you order something, Send her away, but badly.
* Argues with him, and always tries to win the argument, never give the reason.
* Do not worry about the hygiene of the premises.
* Do not worry about your appearance.
* Do not make any concessions, following the company policies to the letter.
* If you ask for a product you do not have, say simply that you do not, and do not give any explanation.
If the client does not want to buy or visit you again:
* Sell it as the product, no matter who is defective or not you actually need.
* Sell it a bad product, but do believe it’s a good product.
* Say that the product has some features that really do not.
* Say that the product goes well with him, or that looks good, even though this is not true.
* Put several obstacles so that you can redeem your purchase.
* Do not meet the deadlines.
* Do not fulfill the promises and conditions agreed.
* Do not give thanks when you have purchased.
* Once you got your information, send emails constantly with new offers or promotions, or call him on the phone constantly to tell you about new products.
Obviously, nobody wants to lose customers, therefore we should not follow this list, but we should be aware to know what we have never done.
And once we are aware of the things we do to avoid losing customers (either to prevent us not to buy, or fail to do so), we must convey to our staff (especially our vendors) for the prevent, and rather concentrate on providing good customer service.