The type of services demanded
Author: Hector
Not the job of Financial Management for IT Services but the Service Level Management to negotiate with clients and develop the service catalog. However, it is recommended that, in economics, its activity is supervised by the Financial Management.
This requires that there is fluid communication between the two processes structured properly.
On the one hand, the Service Level Management must provide information on Financial Management:
The type of services demanded by customers.
Contracted SLAs.
Support contracts (UCs) in force.
Market Trends and Service Improvement Plans (SIP).
While the Financial Management must provide information about:
The actual costs of services.
Estimated cost.
Deviations in the estimates of costs compared to actual expenditures.
Terms and conditions of payment.
Without close cooperation between the two processes will be impossible to reach agreements that are profitable and in turn satisfying the customer.